One of the most important things you can do with your online presence is maintain a reputation for good service.

Any professional who uses websites such as Yelp, Google My Business or social media will eventually encounter bad reviews. Whether done out of genuine upset from a bad experience, or created by competitors or even strangers trying to tear you down, bad reviews can be devastating emotionally and drive away potential clients/customers. But how you handle a bad review is vital when it comes to building a reputation for good service.

This short e-book by business + balance coach and award-winning author Sarah Nicole Nadler will give you proven tips for addressing bad reviews when they happen and leveraging the experience to grow your reputation online! Never be afraid of a bad review again.